West Elm

Q1: What can I buy with West Elm Credits?

A: West Elm Credits can be used for any in-store or eligible online purchases including furniture, home décor, lighting, bedding, rugs, and accessories. Seasonal and promotional items are also eligible.

Q2: Are West Elm Credits redeemable at all locations?

A: Yes, West Elm Credits are redeemable at most participating stores across the U.S. and online at westelm.com. However, we recommend confirming with the specific location if you’re unsure.

Q3: Do West Elm Credits expire?

A: No, West Elm Credits purchased through OnestPay do not expire, unless otherwise stated in a promotional offer. Always check offer terms for special conditions.

Q4: Can I use West Elm Credits for delivery or pick-up orders?

A: Yes, you can use West Elm Credits for both in-store pick-up and eligible delivery orders placed directly through West Elm. Third-party shipping or reseller platforms may not accept them.

Q5: Are West Elm Credits valid at franchise or partner locations?

A: West Elm operates primarily through company-owned stores and its website. Credits are valid at participating U.S. stores and online at westelm.com.

Q6: Can I use credits in a different state than where I purchased them?

A: Yes, West Elm Credits are not location-bound and can be used nationwide at participating stores or online.

Q7: Is there a minimum purchase requirement to use the credits?

A: No, there is no minimum purchase requirement unless specified in a promotional campaign.

Q8: Can I link West Elm Credits to my West Elm app or account?

A: Currently, credits must be redeemed via...