Pottery Barn

Q1: What can I buy with Pottery Barn Credits?

A: Pottery Barn Credits can be used for in-store and online purchases including furniture, home décor, bedding, lighting, rugs, outdoor furnishings, and more. Seasonal collections and clearance items are also eligible.

Q2: Are Pottery Barn Credits redeemable at all locations?

A: Yes, Pottery Barn Credits are redeemable at most participating Pottery Barn stores across the U.S. and on potterybarn.com. We recommend confirming with your local store before purchase.

Q3: Do Pottery Barn Credits expire?

A: No, Pottery Barn Credits purchased through OnestPay do not expire, unless otherwise noted in a promotional offer. Always check campaign details for specific conditions.

Q4: Can I use Pottery Barn Credits for delivery or takeout orders?

A: Yes, Pottery Barn Credits can be used for home delivery and in-store pickup orders placed directly through potterybarn.com or the Pottery Barn app. Third-party services are not supported.

Q5: Are Pottery Barn Credits valid at franchise locations?

A: Pottery Barn Credits are valid only at Pottery Barn retail stores and online at potterybarn.com. They are not valid at outlet or partner locations.

Q6: Can I use credits in a different state than where I purchased them?

A: Yes, Pottery Barn Credits are not region-specific and can be used nationwide at participating stores and online.

Q7: Is there a minimum purchase requirement to use the credits?

A: No, there is no minimum purchase required unless otherwise specified in a promotional campaign.

Q8: Can I link Pottery Barn Credits to my Pottery Barn app or account?