Carvel

Q1: What can I buy with Carvel Credits?

A: Carvel Credits can be used for in-store or eligible online purchases including soft serve, sundaes, shakes, novelty items, and Carvel’s signature ice cream cakes. Beverage options may vary by location.

Q2: Are Carvel Credits redeemable at all locations?

A: Yes, Carvel Credits are redeemable at most participating locations across the U.S. However, we recommend confirming with the specific shop if you’re unsure.

Q3: Do Carvel Credits expire?

A: No, Carvel Credits purchased through OnestPay do not expire, unless otherwise stated in a promotional offer. Always check offer terms for special conditions.

Q4: Can I use Carvel Credits for delivery or takeout orders?

A: Yes, you can use Carvel Credits for takeout and select delivery orders placed directly through Carvel or authorized delivery partners. Third-party delivery apps may not accept them.

Q5: Are Carvel Credits valid at franchise locations?

A: Yes, most franchise locations accept them. However, we recommend checking acceptance at your chosen location.

Q6: Can I use credits in a different state than where I purchased them?

A: Yes, Carvel Credits are not location-bound and can be used nationwide at participating shops.

Q7: Is there a minimum purchase requirement to use the credits?

A: No, there is no minimum purchase amount unless specified in a promotional campaign.

Q8: Can I link Carvel Credits to my Carvel app or account?

A: Currently, credits must be redeemed via OnestPay or during in-store checkout using the OnestPay QR or redemption code. Direct app linking is not allowed.