Facing Payment Errors While Buying Credits?

Here’s How to Troubleshoot & Resolve: A Simple Step-by-Step Guide

If you’ve ever faced a hiccup while buying credits on OnestPay™, don’t worry — you’re not alone. Good news? We’ve made it super simple to troubleshoot and get back on track fast.

Whether it’s a card issue, a bank linking snag, or just a session timeout — we’ve got your back.

Let’s walk you through it, step by step.

Why You Might Face Payment Errors?

Before we dive into the solutions, here’s why payment errors might occur:

• Card Issues: Expired, declined, or blocked cards.
• Bank Linking Problems: Authentication errors or wrong details.
• Session Timeouts: Network issues or inactivity while buying credits.
• Retry Mechanisms: When a payment fails and needs a secure retry.

Knowing the cause makes fixing it even easier!

Let’s Fix It | Step-by-Step Troubleshooting Guide

01 Having Card Issues?

No sweat. Here’s what you can do:

• Head to your OnestPay Debit Card Page.
• Check if your card details are updated (expiry date, CVV, etc.).
• Ensure your card is active and has sufficient balance.

If your card has expired or was declined, just update it with a new one in your Account Settings.

• Once updated, retry your purchase!

02 Trouble Linking Your Bank Account?

If you’re facing issues while connecting your bank account:

• Go to your Payment Methods Page.
• Select “Add Bank Account” again.
• Carefully follow the authentication prompts.

Common Issues:

• Incorrect account details.
• Bank’s two-factor authentication timeout.
• Bank maintenance periods.

If linking fails, refresh the page and try again after a few minutes or connect a different bank account temporarily.

• Successful linking? Great — now you’re ready to deposit and buy credits seamlessly!

03 Facing a Session Timeout?

(You’re clicking “buy credit” but it keeps refreshing or kicking you out.)

Here’s why:

For your security, OnestPay™ sessions automatically expire after a set time of inactivity.

• Simply log back in to OnestPay™
• Reinitiate your purchase process.

Complete your purchase without long breaks during checkout to avoid session expiry.

• Active session = smooth transaction!

Retry Mechanism — How It Works

Sometimes payments get stuck due to temporary issues (network problems, bank server delays, etc.).

Here’s how OnestPay™ handles it smartly:

• If your payment fails, you can Retry Payment.
• Click on it to reattempt securely without losing your previous transaction details.

You won’t be charged twice! Our smart system detects duplicate attempts and processes only one transaction.

• One click — and you’re back to buying credits effortlessly!

Managing Your Wallet & Merchant Credits — Made Easy

While you’re troubleshooting, it’s helpful to understand how your wallet and credits work.

• View Wallet Balance & Credits:

Easily track your Merchant Credits and Bonus Credits on your Account Dashboard.

• Use Merchant Credits for Purchases:

For online purchases: Use your OnestPay™ debit card at checkout.

• Insufficient Balance?

No worries! If your Merchant Credits aren’t enough, your linked bank account will auto-cover the remaining amount.

Facing Persistent Issues? Contact Support.

If something still feels off:

→ Tap the Support option inside your OnestPay™ dashboard.

→ Raise a ticket or send a direct message.

Our friendly support team is always ready to help you!

• Fast replies. Real solutions.

Quick FAQs

Q. How do I know if my deposit or purchase is successful?

A: You’ll get an instant notification, and you can always double-check in your Transaction History.

Q. Can I link multiple bank accounts?

A: Absolutely! Flexibility at its best.

Q. Are deposits and withdrawals free?

A: Deposits are free. Instant withdrawals may have a small fee; delayed withdrawals are often free.

It Pays to Pay with OnestPay™

With OnestPay™, you’re in control — even if a payment error pops up, resolving it is straightforward, quick, and stress-free.

So next time you face a glitch, don’t panic — just follow this guide and keep trading, gifting, and saving smarter with OnestPay™.

Ready to get back on track? Log in here and keep those credits flowing!

OnestPay™ | Smart Spending. Social Saving.