Can’t Use Merchant Credits? Here’s How To Fix

Facing trouble using Merchant Credits? Let’s fix expiration, limits, balance, verification!

Onestpay Team | April 26, 2025

If you’ve ever found yourself stuck wondering why your credits aren’t going through, you’re not alone. Sometimes it’s just a small simple setting you might have missed.

We’re here to help you figure it out.

In this quick guide, we’ll break down the most common reasons why you might be facing issues when trying to use your Merchant Credits. We will show you exactly how to fix them so you can get back to smooth, stress-free shopping with OnestPay™.

Let’s dive in!

01 About Deal Expiration

At OnestPay™, amazing deals are always within reach, However, they don’t last forever! Knowing the expiration dates helps you grab the best offers at the right time.

Here’s everything you need to know:

Every shopping credit deal listed on OnestPay™ Deals comes with an expiration After this date, the special pricing and savings are no longer valid.
If you want more time to use your shopping credits, look for deals with later dates.
Some deals expire earlier, meaning you’ll need to act faster.
Set a reminder if you’re interested, because these savings won’t stick around!

Always check the ‘Expires On’ date before you select. Shop with confidence knowing you’re getting the best price before time runs out!

Merchant Limits: What You Can Buy and How Much?

Every merchant on OnestPay™ sets their own rules for credits.

If you’re trying to make a big purchase and the merchant has a maximum limit, the transaction might fail or ask you to adjust your purchase amount.

Tip: When buying merchant credits, always check the deal details. They’ll clearly list any limits so you’re not caught off guard.

Need to buy more than the merchant allows in one transaction? No problem — you can split your purchase across multiple transactions.

02 Insufficient Balance: Check Before You Checkout

We’ve all been there. You’re ready to pay, but your wallet balance doesn’t quite cover it.

Here’s how it works with OnestPay™:

If your Merchant Credits aren’t enough, your linked bank account will automatically be charged for the remaining amount.
If you haven’t linked a payment method or your bank account has issues, the transaction will fail.

Tip: Always double-check your Credit balance under the Balance Page.